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Course learning outcomes

By completing this course, you will be able to:
1. Recall the principles of effective feedback from Foundation Skills for Surgical Education course
2. Discuss how to prepare for a difficult conversation with an underperforming Trainee
3. Apply strategies for conducting a difficult conversation on underperformance
4. Describe aspects of procedural fairness that need to be considered in managing difficult conversations with an underperforming Trainee.

Are you eligible for this course?

This course is available to and appropriate for Supervisors, Trainers and Fellows.

Delivery modes

  • Online (4x eLearning modules plus 1x webinar) 
  • Duration: 7 hours total

Schedule and delivery date/times                                         

 Week#   Activity  Requirements
 Week 1  eLearning Module 1   Please allow up to 60 minutes to complete
 Week 2   eLearning Module 2    Please allow up to 60 minutes to complete
 Week 3   eLearning Module 3       Allow up to 60 minutes to complete; Modules 1-3 must be completed before attending the webinar
 Week 4  Webinar  Role plays: 'Difficult Conversations' (90 minutes)
 Week 5   eLearning Module 4      Please allow up to 30 minutes to complete

See webinar dates and times for more information.

 Course commencement   Webinar dates and times  End date
 Tuesday 2 July 2024  Wednesday 24 July 2024, 6:00pm – 8:30pm AEST  Monday 5 August 2024
 Tuesday 1 October 2024  Tuesday 22 October 2024, 6:00pm – 8:30pm AEDT  Monday 4 November 2024


Course fees

  • A$500 or NZ$535 for College members (Fellows, Trainees or Specialist International Medical Graduates within the College)
  • A$600 or NZ$645 for non-members of the College

*All values include GST 

Please note: as per the Cancellation Policy, the course fee covers the confirmed/advertised duration of the course and includes four online modules and one webinar, which must be completed within the confirmed course timeframe. Failure to complete any of these components will be considered as a withdrawal from the course, and participants will be required to re-enrol and pay the enrolment fee for an upcoming course, should they wish to complete the course. 

CPD points

Completing this course will entitle participants to 7 CPD points.

Main RACS competencies addressed

  • Communication
  • Leadership and management
  • Scholarship and teaching


Course references

Course references are available from the RACS library (login required).



The original course development was partially funded by the Australian Government Department of Health through the Specialist Training Program (STP).

Additionally, the Cultural Safety and Indigenous Health content in this course was funded by the Australian Government Department of Health through the Specialist Training Program (STP).


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